Everything you need to run your next study.

Usability House provides everything you need to run human factors and voice of customer research — purpose-built labs, participant recruitment, and a team that understands medical devices.

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The Problem

Running a study shouldn't be hard.

Most companies piece together 3-5 vendors across different markets just to run a single study.

Fragmented vendors

Facility from one company, recruitment from another, A/V from a third. Every study is a project management headache before the first participant walks in.

Participant access

Finding clinicians, patients, and HCPs who match your screener — in the right market, at the right time — is the hardest part of any study.

No industry expertise

Traditional research firms don't understand IEC 62366, formative vs. summative, or what FDA expects from your human factors data.

What We Offer

Everything you need under one roof.

Facility Rental

Two dedicated usability labs with a shared central observation suite. Built for formative and summative human factors studies, interviews, and focus groups.

Two labs with one-way observation mirrors
Central observation room supporting both labs
Built-in A/V recording and screen sharing
Configurable layouts for any study type
On-site staff support throughout your study

Participant Recruitment

We recruit patients, clinicians, and healthcare professionals matched to your study screener. National reach, local relationships.

Access to health systems and academic medical centers
Patient and physician recruitment to your screener
National network — not limited to Minneapolis
Scheduling, confirmations, and incentive management

Voice of Customer

Go beyond the lab. We broker access to clinical environments so you can observe real workflows, conduct contextual interviews, and capture video in the field.

On-site hospital and clinic access
Contextual inquiry and environmental observation
Video capture for design input and regulatory submissions
Interview coordination with practicing clinicians

Time Study · Marketing Substantiation

Natus Medical: Validating Setup Time Claims for a Point-of-Care EEG System

Natus needed defensible data to substantiate marketing claims about their BrainWatch device setup speed. We recruited qualified ED/ICU nurses, ran the study in a single day, and delivered a complete report with statistical analysis and actionable recommendations.

Nurses recruited & tested

100%

Participant show rate

2 wks

From engagement to study

Read the full case study →

What People Say

Trusted by human factors teams.

"The team at Usability House is excellent. Their facilities are perfect for hosting longer studies. The central observation suite with two labs is huge — we get studies done quickly and always feel supported."

Serge Dubeau — Human Factors Consultant

"The central observation room supporting two usability labs has allowed us to conduct studies more efficiently. Our clients and participants love running studies in their space."

Director of Human Factors — HF Consultancy

"A beautiful space centrally located in Loring Park. I'd highly recommend it for anyone needing a top-notch space to host studies. Their team is highly involved in the human factors community."

Senior Consultant — Human Factors Engineering

FAQ

Common questions.

What does facility rental cost?

Standard day rate is $2,000–$2,200 depending on study duration and configuration. Multi-day and recurring study discounts available.

What markets do you support for recruitment?

Our facility is in Minneapolis, but our recruitment network is national. We can source participants across the US depending on your screener. If Minneapolis isn't viable for your population, we'll tell you upfront.

Do you provide participant recruitment?

Yes. We recruit patients, physicians, nurses, and other HCPs matched to your screener. We handle scheduling, confirmations, and incentive distribution.

What's included in the facility?

Two usability labs, central observation suite with one-way mirrors, built-in A/V recording and screen sharing, configurable furniture, Wi-Fi, and on-site staff. Catering can be arranged.

Is parking available?

Yes. Parking is available for both your team and study participants at our Loring Park location.

How far in advance should I book?

4-6 weeks for studies requiring recruitment. Facility-only rentals can often be accommodated 1-2 weeks out depending on availability.

Get in Touch

Let's talk about your study.

Tell us what you're working on and we'll get back to you within 24 hours.

Usability House

📧 brandon@usabilityhouse.com

📞 (651) 214-9604

1619 Hennepin Avenue

Minneapolis, MN 55403